Those were the stats given to us when we caught up recently with Sue Williams from Leonard Swan and Sons in Northern Ireland who have been using our system for over 10 years.

We phoned Sue as a part of an ongoing process of checking in with our customers to see how they are doing, and to find out how we are doing from their point of view.  We couldn’t have been more pleased with Sue’s response, especially with her views on the customer service levels we provide, a key component of our mission statement –

“Supporting our customers to achieve their business goals by providing innovative industry-leading products and outstanding service levels”.

Sue commented “In the ten years or so we have been working with the team I can honestly say there has never been a moment when I have been anything other than completely impressed with them”.

“I can’t praise them highly enough in terms of their technical and customer support and how they care about our business.  It is a huge positive to know that we have this support behind us”.

“The software system itself is outstanding and the 3D drawings and the opportunity to design the building onto the back of their homes by uploading a photo helps to bring customer’s dreams to life right in front of their eyes.  When we go down this route our conversion rate is three out of four. In our opinion the system is second to none, and so is the team”.

Thanks Sue, all the team here feel exactly the same way about your team, we are delighted to have you as a customer…

For more information about RoofWright, its products and customer support visit www.roofwright.com